Modal Solid Ice Silk Antibacterial Underwear

Warranty Policy – LiniLee

At LiniLee, we are committed to offering high-quality products that are made to last. We proudly offer a 1-year limited warranty on all items purchased through our official website.

🛡️ 1-Year Warranty Coverage

Our 1-year warranty covers:

• Manufacturing defects

• Functional issues such as broken zippers, damaged stitching, faulty clasps, etc.

• Items that arrive damaged (must be reported within 7 days of delivery)

You can rest assured knowing your purchase is protected for a full 12 months from the date of delivery.

❌ What’s Not Covered

This warranty does not apply to:

• Regular wear and tear from normal use

• Damage caused by misuse, neglect, improper care, or unauthorized modifications

• Accidental damage (e.g. stains, rips, burns, water damage)

• Products not purchased directly from our official store

• Lost or stolen items

• Items reported after the 12-month period

📸 How to File a Warranty Claim

If you believe your item qualifies for a warranty claim, simply contact us by email:

📩 linileeshop@gmail.com

Please include:

• Your full name and order number

• A detailed explanation of the issue

• Clear photos or videos of the defect

We aim to respond to all claims within 3–5 business days.

🔁 What Happens if Your Claim is Approved

If the issue is covered under our warranty, we will:

• Send you a free replacement, or

• Issue a store credit or refund (at our discretion)

In some cases, we may request that the original item be returned before processing a replacement or refund.

🚚 Shipping Costs Related to Warranty

• If the product is defective due to our error, we cover all shipping costs related to the return or replacement.

• If the issue is not due to a defect (e.g. customer error), return shipping will be the customer's responsibility.

💬 Still Have Questions?

We’re here to help. If you have any questions about this warranty, please contact our support team:

📩 linileeshop@gmail.com

• Shipping Policy – LiniLee (Summary)

• Processing Time: Orders are processed within 1 business day (excluding Fridays, Saturdays & holidays).

• Shipping Options:

  • Standard Shipping: 4–10 business days – FREE

  • Express Shipping: Up to 6 business days – $8

  • All deliveries are door-to-door

• Worldwide Shipping: We ship to most countries, including APO/FPO/DPO addresses.

• Tracking: Tracking number is provided after shipment.

• Customs & Taxes: Customers are responsible for any customs or import fees.

• Damaged Items: Contact us with photos and your order number — we’ll usually send a replacement.

• Incorrect Addresses: LiniLee is not responsible for lost orders due to incorrect address input.

• Lost Packages: If marked “delivered” but not received, contact us — investigation may take up to 21 business days.

📩 For any issues or questions, contact us at linileeshop@gmail.com